Summary
Facebook trouble? Whether you have an account-related issue or you want to report a bug, you have a few ways to contact Facebook support. We’ll show you what your contact options are
Can You Contact Facebook by Phone?
When you think of contacting a company for help, you likely first think of placing a call to talk to a customer service representative. Unfortunately, reaching Facebook support by phone is nearly impossible and not particularly useful in most cases.
Facebook does have a couple of numbers you can call to try getting in touch with the company. However, both phone numbers only play a pre-recorded message. You can’t talk to a real human on either number.
If you want to try your luck calling them regardless, Facebook’s support phone numbers are:
As of December 2024, those numbers are still valid and owned by Facebook. They still, alas, simply direct you to visitmeta.com/help, Facebook’s online help database.
As always, be cautious when calling a support number. If you should call either of these numbers in the future and instead of an automated message, there is a person very interested in getting your Facebook login data, financial data, or other personal information, assume the number is no longer used by Facebook and the person on the other end is running a scam.
Can You Email Facebook for Support?
Facebook doesn’t encourage people to contact it via email. However, in the past, Facebook listed a few email addresses that you could use to contact Facebook directly.
You can still try sending an email to one of these email addresses and possibly get a response. There’s no guarantee, though. Your chance of getting a response, however, is much higher than calling the automated phone numbers we mentioned above.
We’d encourage you only to use the email addresses for their suggested purposes. It’s already difficult enough to get an email response from Facebook, and if everyone spams their inquiries across multiple Facebook inboxes, it just creates more noise on the communication channel for people with legitimate abuse reports, intellectual property queries, or other issues.
Contact Facebook on X (Twitter)
These days, one of the ways you can contact a company is by tagging them on X, formerly known as Twitter, and Facebook or its parent company Meta is no exception.
you may send a tweet to one of Facebook’s X accounts, and possibly get a response. There’s no guarantee your query will be looked at, but it’s worth trying if your issue doesn’t need to be fixed urgently. Or, conversely, if the issue is very pressing and nobody is responding to you elsewhere, a social media shoutout is a time-honored way to get the attention of a large company that has otherwise been ignoring you.
Some of Facebook’s official handles are@Facebook,@FacebookApp,@Messenger, and@Meta.
Use Facebook’s Help and Support Menu
If you didn’t get a response from Facebook’s phone number, email, or X account, you’re able to use the platform’s “Help & Support” menu to get help on many matters. This menu lets you access the site’s Help Center, view responses to your reported items, and even allows you to report a bug or send feedback to Facebook.
You can access this menu on both your desktop and your phone. Just follow the instructions below:
On Windows, Mac, Linux, or Chromebook
To get help on your desktop computer, launch your preferred web browser and openFacebook. There, sign in to your account.
After signing in, from the Facebook site’s top-right corner, select your profile icon. In the menu that opens, click “Help & Support.”
The “Help & Support” menu offers multiple options to get help from Facebook. These options are:
When you’ve chosen an option, Facebook will open a dedicated page allowing you to submit your request. And that’s all.
On an iPhone or Android Phone
To access the platform’s help options on your phone, launch the Facebook app on youriPhoneorAndroiddevice.
If you’re on Android, then in the app’s top-right corner, tap thehamburger menu(three horizontal lines). If you’re on an iPhone, tap the “Menu” option in your screen’s bottom-right corner.
On the “Menu” page that opens, scroll down and tap “Help & Support.” The “Help & Support” menu offers multiple options to get help from Facebook. These options are:
After tapping an option, follow the on-screen instructions to proceed further.
Find Facebook Help From Dedicated Pages
One more way you can contact Facebook directly is through forms. Facebook makes several forms available that you can use to submit requests or report problems with your account or someone else’s. Here are some of the forms that you can use on the site:
After completing a form, Facebook will review your request and take appropriate action or get back to you asking for more details.
Find Online Guides to More Help
We understand the pain of not being able to get an important query answered by Facebook. That’s why here at How-To Geek, we’ve written several guides on how you can use various Facebook features, how to troubleshoot your account problems, and more.
You can check outour Facebook archiveto access all the articles we’ve published about Facebook. You can also check out our dedicated guides for common queries like how torecover your Facebook password,change your Facebook username,delete your Facebook account, and lots more.
